Visit the SmartGeez Showroom Today
Daily Consultations available
By Appointment Only
Main Office:
Ubi Tech Park Lobby D #07-72 10 Ubi Crescent , S408564
Opening Hours:
Monday to Saturday 11:30 AM to 7 PM (By Appointment Only)
(Closed on Sundays)
RETURN AND REFUND POLICY
Exchanges
We only replace items if they are defective or damaged within the warranty period. If you need to exchange it for the same item, send us an email at support@smartgeez.com or send us a Whatsapp message to +65 8787 5405. To be eligible for an exchange, the item must be in the same condition that you received it. It must also be in the original packaging.
The warranty is limited to manufacturer defects and does not cover user-induced damage, dropping, wear and tear, humidity damage, water damage, and rust.
To return your product, you should contact us via Whatsapp +65 87875405 or email at returns@smartgeez.com. To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
We don’t guarantee that we will receive your returned item. You should consider using a trackable shipping service.
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange / refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any expedited return and exchange requests such as but not limited to same day return and exchange requests may incur additional costs which will be borne by you if you choose to proceed with the expedited return/exchange request. We will entertain such requests on best efforts basis but reserve the right to follow through our standardised return and exchange process.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
Unable to Fulfill Orders
If we are unable to fulfill your purchase for any reason we reserve the the right to cancel your purchase and make a refund.
Change of Mind
We can’t offer you a refund or exchange if you had a change of mind or purchased the wrong product. On goodwill basis we do allow exceptions. Please contact us via Whatsapps at +65 87875405 for more details.
Refunds
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@smartgeez.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.